TheSnowLine

Privacy Policy

TheSnowLine — Effective Date: December 15, 2025

Introduction

TheSnowLine ("we," "us," or "our") operates thesnowline.com and provides snow, weather, and avalanche reporting services via phone, text message (SMS), and web. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By subscribing to or using TheSnowLine, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you subscribe to TheSnowLine, we collect:

  • Phone Number: Required to deliver snow reports, weather updates, avalanche forecasts, daily digests, and powder alerts via SMS and voice.
  • Email Address: Required for account management, billing notifications, and service communications.
  • Payment Information: Processed securely through Stripe. We do not store your credit card number, expiration date, or CVV on our servers.
  • Timezone: Used to deliver daily digests and alerts at appropriate local times.
  • Preferences: Your favorite resorts/zones, alert subscriptions, and daily digest settings.

Information Collected Automatically

When you interact with our services, we may automatically collect:

  • Usage Data: Records of your queries (resorts/zones requested), message timestamps, and interaction history to improve our service.
  • Device Information: Basic information about your device when accessing our website.

How We Use Your Information

  • Deliver snow reports, weather conditions, and avalanche forecasts via SMS, voice, and web
  • Send daily digest reports (if opted in) at your preferred time
  • Send powder alerts for significant snowfall at your subscribed resorts and zones (if opted in)
  • Process subscription payments and manage your account
  • Respond to your inquiries and provide customer support
  • Improve and optimize our services

SMS/Text Messaging

By providing your phone number and subscribing to TheSnowLine, you consent to receive text messages from us. These messages may include:

  • Responses to your snow, weather, and avalanche queries
  • Daily digest reports (if enabled)
  • Powder alerts for significant snowfall (if enabled)
  • Account and billing notifications

Message Frequency: Message frequency varies based on your settings and queries. Daily digests are sent once per day. Powder alerts are limited to 3 per day per region.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out: You can opt out of automated messages (daily digest and powder alerts) at any time by texting STOP ALERTS. You will still be able to text or call for live reports. To fully unsubscribe from all messages, reply STOP to any message. Text HELP for assistance.

Third-Party Services

We work with trusted third-party service providers to operate TheSnowLine:

  • Stripe: Processes all payments securely. Stripe's privacy policy governs their handling of your payment information. Visit stripe.com/privacy for details.
  • Telnyx: Provides SMS and voice communication infrastructure. Visit telnyx.com/privacy-policy for details.
  • Weather Data Providers: We aggregate data from NOAA/National Weather Service, SNOTEL, WeatherAPI, Open-Meteo, and regional avalanche centers (CAIC, UAC, SAC) to provide accurate reports.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit using HTTPS/TLS
  • Secure storage of account information
  • No storage of credit card details on our servers (handled by Stripe)
  • Regular review of our security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we may retain certain information as required by law or for legitimate business purposes (e.g., billing records, fraud prevention).

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and personal information
  • Opt out of automated messages at any time

To exercise these rights, contact us at support@thesnowline.com.

Children's Privacy

TheSnowLine is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of TheSnowLine after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

  • Email: support@thesnowline.com
  • Website: thesnowline.com
  • Phone: +1 (970) 807-0124

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